Adobe Connect Sucks Customer Reviews and Feedback

From Everything.Sucks

Adobe Connect (formerly Presedia Publishing System, Macromedia Breeze, and Adobe Acrobat Connect Pro) is a suite of software for remote training, web conferencing, presentation, and desktop sharing. All meeting rooms are organized into 'pods'; with each pod performing a specific role (e.g. chat, whiteboard, note etc.) Adobe Connect was formerly part of the Adobe Acrobat family and has changed names several times.

Ellie Kemmeter a marketing specialist at Foley & Lardner LLP mentioned: "Overall support and communication from Adobe Connect is lacking. When new features come out, we have a lack of knowledge of what changes are actually being made. Mostly we figure out what the changes are based on our own experiences and usually something that goes wrong during a Web Conference. There should be detailed information that is provided to us when changes will be made and how to adapt our current processes with those changes. Setting up a Web Conference is not intuitive with Adobe Connect. Even after using the product for over a year, I still refer back to the notes I took during my tutorial session. Making a mistake with one question in either the Seminar Room or the Event Management tab can create major problems the day of the Web Conference. The process needs to be streamlined in order to make the front-end process more user friendly. Certain features of the room itself could have been better thought out before implementing across the board. For example, the rule of only 10 people maximum in a room until a certain point can actually cause major problems for users. There have been situations on our team where hosts and speakers have been locked out of the room right before a presentation. I think they need to listen to their users more in order to implement more changes with the software. I think Adobe Connect lacks reliability. Many of our attendees and even speakers or hosts are dropped from the Seminar Room during our presentations. This is unacceptable during external client facing programs."


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Former Employee - Technical Support Agent says

"I worked at Sitel full-time Cons: Training is sub-par. Had multiple and ongoing technical issues (sitel side) multiple times throughout day and multiple days with VOIP, Conference Call service, Adobe Connect slow, awful customer management database looks like Windows 95. Trainer seemed to talk down to the new employees. I don't know how that keeps anyone around or wanting to do this crappy job for a mere $9.00 hour. So many different databases and so many stupid things you have to do just to handle a call and manage to do this within the call metrics. It's a slap in the ba**s either way you put it. I see why when I call into DIRECTV they seem disgruntled."

Dennis says

"I am in an important multi week course and have missed most due to the app not opening, or crashing repeatedly. Most of the class experienced similar issues."

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